Customer Services Officer

Join Us as a Customer Service Officer and Deliver Outstanding Experiences at Casuarina Square!

Do you love helping people and being at the centre of the action? We’re looking for a warm, energetic, and customer-focused individual to join our Centre Management team at Casuarina Square — the Northern Territory’s leading retail destination.

As a Customer Service Officer, you’ll be the first point of contact for our shoppers, creating positive experiences and supporting daily centre operations. If you thrive in a dynamic environment and want to be part of something bigger, this is your chance to shine.

About The Role

Reporting to the Customer Service Team Leader, you’ll play a key role in delivering a high standard of service across the centre. From greeting guests and assisting with enquiries, to coordinating mobility hire and supporting marketing activities, your day will be varied, engaging, and rewarding. You’ll also provide essential support to our Centre Management Office through administrative and operational tasks.

About Us

Sentinel Property Group is a leading Australian property investment fund with over $2 billion in Assets Under Management (AUM). With a national footprint and high-performing portfolio of commercial, retail, and industrial assets—including landmark centres like Casuarina Square and Caneland Central—we pride ourselves on delivering exceptional results and service excellence.

At Sentinel, we foster a collaborative, high-energy environment with real career development, professional exposure, and opportunities to grow within the dynamic property industry.

What’s in It for You?

• Career opportunity within a national property investment group
• Coordinate bookings for mobility equipment and community hire
• Engage with thousands of customers in Darwin’s largest retail hub
• Be part of a supportive and energised team
• Work that is dynamic, varied, and people-focused
• Monthly social events, employee discounts & wellness initiatives
• Prime location with modern office facilities

Key Responsibilities

• Provide accurate and friendly customer service at the Centre’s service desk
• Support Centre marketing campaigns and promotions
• Manage bookings for mobility and community hire services
• Assist with administration and reporting tasks to support Centre operations
• Liaise with contractors, retailers, and internal teams as needed
• Escalate and report customer issues and feedback to drive service improvements

What You Bring To The Team

• Experience in customer service, retail, or administration
• Confident communicator with a warm and approachable manner
• Team player with high attention to detail and accountability
• Ability to multitask in a busy, public-facing environment
• Interest or experience in shopping centre operations or marketing (desirable)

How To Apply

Ready to take the next step in your customer service career? Apply now and be part of a company that values your contribution.

Send your resume and cover letter to humanresources@sentinelpg.com.au or click ‘Apply Now.’

Join Sentinel Property Group and make a difference in how customers experience Casuarina Square every day!