Sentinel Countrywide Retail
1 September 2020
This Financial Services Guide (FSG) provides you with information about financial services offered by Sentinel Countrywide Retail Pty Limited ACN 601 712 707, AFSL No. 477075 (Sentinel Countrywide Retail, we or Our).
This FSG contains information about:
- the services and products Sentinel Countrywide Retail is authorised to provide under our AFSL;
- remuneration that Sentinel Countrywide Retail, our staff and other related persons receive in connection
- the financial services Sentinel Countrywide Retail provides; and
- Sentinel Countrywide Retail’s internal and external complaints handling procedures and how you can access them.
Who are we?
Sentinel Countrywide Retail is an Australian property investment firm focused on providing wholesale investors with access to commercial and industrial properties that have the potential to generate superior returns.
General advice only
If you visit our website or contact our Investor Services/ Relations Teams you will receive factual information or general advice only. It is important to note that general advice does not take into account your particular financial situation, needs or objectives.
Advice we provide is general in nature and is provided to enable you to consider your own circumstances and our products are available for investment.
We recommend that you obtain and read a copy of the relevant Information Memorandum before making any investment decision.
We do not provide advice about financial products issued by companies that are not related to us.
Our remuneration structure
Sentinel Countrywide Retail is only remunerated by way of the fees applicable to each trust which is available for investment. No charges apply for services and assistance provided to you by our Investor Services/ Relations Teams. Our fees are detailed in each Information Memorandum.
We do not pay commissions to financial advisers or other intermediaries.
Employees are remunerated by way of salary and do not receive commissions.
If you have a complaint about a product or service offered by Sentinel Countrywide Retail please contact us on:
Phone: 07 3733 1660 or email via our website at www.sentinelpg.com.au/contact/
Our Investor Services/Relations Teams will either try to resolve your complaint. If you are not satisfied with the response you receive, you may make a complaint at:
Sentinel Property Group
GPO Box 2333 Brisbane QLD 4001
or Phone 07 3733 1669 – and ask for the Compliance Manager
Please provide the detail and reason for your complaint and we will attempt to resolve the matter and respond within 14 days of receipt.
If an issue has not been resolved to your satisfaction, you can if you are a retail investor lodge a complaint with the Australian Financial Complaints Authority, or AFCA.
AFCA provides an independent financial services complaint resolution that is free to you.
Telephone: 1800 931 678 (free call)
In writing to: Australian Financial Complaints Authority, PO Box 3, Melbourne VIC 3001
Please note that a complaint must first be submitted to our complaints handling process to give us an opportunity to review it before it can be referred to AFCA.
Our compensation arrangements
Sentinel Countrywide Retail has professional indemnity insurance in place that satisfies the requirements under s912B of the Corporations Act 2001 for compensation arrangements. It covers legal liability arising from the financial services we provide to you. It also covers potential liability arising from compensation claims.